Support
Start with the person who owns the decision, then give ShiftChef the precise, privacy-safe detail needed to investigate a product issue.
Where to start
ShiftChef keeps authority close to the workspace. That means operational decisions stay with your team, while technical product issues come to ShiftChef with enough context to investigate safely.
Account
Use the in-app recovery flow for a forgotten password or verification issue. If an invitation is expired, addressed to the wrong email, or tied to the wrong workspace, ask the person who sent it or a workspace owner or administrator to review it.
Access
Workspace owners, administrators, and permitted managers handle role and workplace access. Share the screen or action you need, but never send a password, verification code, session token, or private export.
Operations
Questions about an assignment, availability response, time-off request, shift-cover request, checklist, or handover should go first to the manager or supervisor responsible for that service.
Technical
If a screen will not load or an action fails, record what you were doing, the exact error, the approximate time and timezone, and the app version and device operating system before contacting ShiftChef.
Prepare the request
A concise report helps separate an access decision, a data question, and a reproducible product fault. Include only what is necessary.
Your workspace and workplace name, without private employee details.
The screen, action, and result you expected to see.
The exact error message and the approximate time it appeared.
Your ShiftChef app version, device model, and operating-system version.
A redacted screenshot only when it contains no passwords, codes, tokens, or sensitive staff data.
Still need help?
Use the approved support route provided by your organization and include the details above. A public ShiftChef support inbox has not been configured on this website.
